Privacy and Refund

Your Privacy, Our priority

Welcome to Dirty Money Exotics, your trusted destination for premium THC vapes, cartridges, and cannabis products in Europe. Protecting your privacy and ensuring a transparent shopping experience are our top priorities.
This page outlines how we collect, use, and protect your personal data, as well as our refund and return procedures. By using our website, you agree to the policies described below.

At Dirty Money Exotics, we value your trust. We are committed to keeping your personal information safe and secure while delivering a seamless online shopping experience. This Privacy and Refund Policy explains what information we collect, how it’s used, and the choices you have.

Information We Collect and use your it

When you make a purchase from our , we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment details (securely processed through third-party gateways)

  • This information is used to process your order and provide it for the shipping of your Package.
  • Note: Our information is deleted 3 days after your order has been completed.
Ho we use your information

We use your information strictly for the following purposes, including:

  • Processing and delivering orders

  • Sending order confirmations and shipping updates

  • Sometimes to Provide customer support and responding to inquiries

  • Sending promotional emails (only with your consent)

Your Rights (GDPR Compliance)

Right to Correction: Request corrections or updates to inaccurate data.
Right to Access: Request a copy of the personal data we hold about you.

Our website is intended for adults aged 18 and over. We do not knowingly collect or store data from minors. If we become aware that we have received information from someone under 18, we will delete it immediately.

Refund and Return Policy

 We aim to ensure that every customer is satisfied with their purchase. Importantly our refund and return policy is  to be fair, transparent, and simple to follow.

Eligibility for Returns

We will be refunded under the following conditions:

The item was damaged or incorrect upon arrival.

The return request is made within 7 business days of delivery.

The product remains unopened, unused, and in its original packaging.

Due to the nature of THC and vape products, we cannot accept returns on used or opened items for safety and hygiene reasons.

2. Cancelling your Order
Orders can be canceled within 12 hours of purchase if they have not yet shipped. iSince the order has not yet been shipped, we will Reund the amount paid for the order.
If your order meets the above conditions:

3. How to Request a Return: Contact our support team at support@dirtymoneyexotics.com
within 7 days of receiving your order.

Include your order number, photos (if damaged), and a brief explanation. Without a doubt Our team will review the request within 24 hours and provide a Refund

 

4. Exchanges

We only replace products that are defective or damaged upon arrival.
If you wish to exchange a product for the same item, email support@dirtymoneyexotics.com with the subject “Exchange Request.”

6. Missing or Delayed Packages

If your order hasn’t arrived within the estimated delivery timeframe. Make sure to contact us immediately with your order number and tracking ID.